Who is responsible for collecting and processing the data?
The entity responsible for collecting and processing your personal data is “5 Sites Cabanas – Serviços e Imobiliária S.A.”, referred to hereafter as “5 Sites”, which may, in the scope of its activity, resort to the use of entities subcontracted by it for the pursuit of the purposes set out here.
What does “personal data” mean?
Personal data means any information, of any kind and independently of the respective support, including sound and image, related to an identified or identifiable physical person. A person is considered identifiable if they can be directly or indirectly identified, i.e. by means of an identification number or by one or more specific elements of their physical, physiological, mental, economic, cultural or social identity.
What personal data are collected and processed?
The personal data collected and processed by 5 Sites includes, but is not limited to, the following:
- Bookings: Name, e-mail address, telephone number, address, payment method and details of the booking
- Recruitment: Name, e-mail address and CV
- Newsletter: E-mail address
- When you are using our website, 5 Sites may collect information about your computer, including your IP address, operating system and the browser you are using, for administrative purposes and to aggregate information for its advertisers.
5 Sites assumes that the data were supplied by their owner or that said owner gave their consent for the purpose and presumes that the data in question are correct and up-to-date.
How are your data collected?
Personal data may be collected by the following means:
- Phone calls
The data collected are processed and stored electronically and in the strictest compliance with the legislation governing the protection of personal data; they are stored in specific databases, created for the purpose by 5 Sites or by its subcontracted entities.
Some of the personal data fields on the website are mandatory; if the data requested is not provided or is incomplete, 5 Sites may not be able to provide the services or the information that you have requested. If the personal data requested is mandatory, 5 Sites will inform you of this in each specific case.
What are the purposes and grounds for processing your data?
In accordance with the principles of data protection, 5 Sites will only process your personal data for specific purposes and if it has a legal basis for doing so. 5 Sites will use your data for the following purposes and based on the following grounds:
A. Based on the agreement that you entered into with us for hospitality services, we process your data for the purposes of:
(a) Management of bookings and stays
(b) Requests for quotes, information and booking confirmations
(c) Keeping a record of your preferences (e.g. preferred room, mobility, newspapers/magazines, etc.)
(d) Invoicing and verification of payment methods
(e) Providing you with information essential for your stay at the hotel
(f) Customer support
B. Based on your consent, we process your data for the purposes of:
(g) Sending newsletters (if you are not already our customer)
(h) Sending marketing campaigns (if you are not already our customer)
(i) Loyalty programmes
C. In order to comply with legal obligations, we process your data for the purposes of:
(j) Complaint management
(k) Compliance with other legal or regulatory obligations
D. Because you are our customer and we have a legitimate interest in wanting to provide you with an even better service, we process your data for the purposes of:
(l) Conducting customer satisfaction surveys regarding your stay
(m) Conducting market studies, assessment surveys and statistical analyses
(n) Contacts list
E. As part of our pre-contractual procedures as an employer, we process your data for the purposes of:
In the pursuit of the purposes set out above, 5 Sites may cross-reference the data collected with the aim of updating and completing them.
Who do we share your data with?
The data collected and held by 5 Sites may be passed on, while respecting the duty of confidentiality and the principle of the purpose for which they were collected, to the following entities:
- Entities belonging to the same group as 5 Sites
- Judicial or administrative authorities, where such disclosure is mandatory
- Recruitment and selection companies
- Subcontractors that will process the data on 5 Sites’ behalf and in accordance with the purposes determined by 5 Sites
Cookies are small pieces of data that can help identify your browser and which can store information such as configurations and the user’s preferences.
5 Sites may place cookies on your device in order to personalise and facilitate your browsing experience as much as possible. These cookies do not provide references or any of the user’s personal data.
What rights do I have?
As required by the Personal Data Protection Law, we guarantee your right to access, update, rectify, remove and delete your data, as well as your right to portability. You may also address complaints to the Comissão Nacional da Proteção de Dados (National Data Protection Commission).
You can also refuse to allow your data to be used for marketing purposes, for the sending of informative communications or for inclusion in lists or information services. If you did not do so when your data were collected, you can request this at a later date.
In order to exercise these rights, you should contact us by e-mail at firstname.lastname@example.org or by sending a letter to Golden Club Cabanas, Rua Tuberária Major 8800-591 Cabanas de Tavira, Portugal.